It is your Right! Consumer Awareness will get us the Right Thing! Do not expect someone else has to do. Do it right now.
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Thanks for contacting International Consumer Rights Protection Council
(ICRPC).
International Consumer Rights Protection Council (ICRPC) is a registered,
non profit, non-political NGO, not supported financially from either Indian
Government or elsewhere. We do not beg for
donations or advertisements to carry on this fearless social work. We have
a team of dedicated professionals who work honorary for us.
PROCEDURE FOR FILING COMPLAINT WITH ICRPC
Individual complaint or a common joint complaint having same issue is
accepted from individuals. Fee is payable by all individuals whether filing
singly or part of a joint complaint.
The following procedure has to be followed strictly, else your complaint
may be rejected and the non-refundable amount of Rs. 300 will not be
refunded to you. We do not return the documents, hence, do not send any
originals.
You need to prepare your complaint in the following manner:
*Cover letter:* You can use the printout of the e-mail response received
against submitting the online form.
The complaint should be in the following sequence:
*A) Page One:*
1) Name
2) Address
3) Cell Number
4) Residence telephone no
5) Your E-mail address (very important, without this you will not receive
the copy of notice).
6) Payment details (transaction number or DD number, dated and bank). Refer
S. No (C) 4.
*B) Page Two:
*1) Name of Opposite party
2) Registered address of the Opposite Party
3) Telephone no.
4) E-mail of the chairman or company e-mail (this is necessary to provide
else we will not be able to send the notice)
(Leave space)
6) Name and address of the branch with which you dealt and received
defective product and services.
*C) Page Three onwards:
*1) *COMPLAINT:* Mention a summary of your complaint. Do not be lazy and
just refer to the pages for us to read.
We will not read your documents to discover your complaint. You have to
write and tell us.
If possible provide date-wise facts: Refer to the page numbers of the
attached documents as evidence when mentioning the date wise facts.
2) *RELIEF:* Mention what relief or settlement you are looking for against
your complaint. Example: refund, replacement or rectification of defect,
compensation, etc.
3) Documents (like bill, agreement, service report, your complaint to them,
your notice to them, etc). Enclose only the xerox copies of supporting
documents.
Don't send originals as we do not return the documents and destroy them
after use.
4) Pay non-refundable fee amount of Rs 300 by netbanking. You can get the
net banking details from payment@consumergrievance.com
Note the transaction reference number of your payment and mention this on
the first page of the complaint at S No (A) 6.
5) If paying by cheque. Non-refundable fee of Rs. 300 to be paid by demand
draft in favour of "ICRPC" payable at "Mumbai".
Local Mumbai account cheques & At Par cheques (only if AT PAR is written
on the cheque) is also accepted.
Write your name behind the cheque. Please pin the cheque with the first
page. (Despite our strict instructions we find many people sending us
stapled cheques and without their names behind the cheque. Later these
careless people waste our time in locating their torn, lost, or
unidentified cheques.)
Staple or tie with thread all your papers together *in one bunch* only.
Complaint documents in loose, unstapled, untied or in separate bunches will
be rejected.
Once your case papers are ready, you need to fill online complaint
registration form to get your complaint identification number. This number
is given instantly on filling the form, and you need to mention this number
on the top left corner of your complaint *first page* and also top left
corner of your *envelope*. After this you are ready to send your complaint
to ICRPC.
FILL ONLINE COMPLAINT APPLICATION FORM BY CLICKING THE FOLLOWING LINK.
PLEASE NOTE YOU WILL GET ONLY ONE CHANCE TO FILL THE FORM. READ
INSTRUCTIONS IN THE FORM CAREFULLY.
*COMPLAINT FORM TO BE FILLED ONLINE*<http://complaint.
* (Click on this link)
*
Mention your complaint ID number on the top left corner of your complaint
first page and also top left corner of your envelope. Send the stapled or
tied complaint+documents+cheque through post / courier to:
Arun Saxena
B-9/55, Vijay Nagari
Ghodbunder Road
P.O. Kasarvadavali
Thane (West) 400601
*PROCEDURE THAT WILL BE FOLLOWED BY ICRPC AFTER RECEIVING YOUR DOCUMENTS:
*1) After the receipt of your envelope, we will acknowledge the receipt of
the same by e-mail. Please do not disturb us for next 60 days by asking
about the status of your complaint or whether we have received it or not.
2) We will issue a legal notice within 60 days to the accused giving him a
time limit of 7 to 15 days for settling your grievance. We will send you a
copy of this notice to your e-mail address. If the complaint has been
rejected due to not following the procedure, we will inform you within 60
days.
3) If you do not receive acknowledgement or copy of notice within 60 days,
please write to mail@consumergrievance.com mentioning your name, OP name,
and complaint number.
4) If your grievance is not settled after sending the notice, ICRPC will
further help you with preparation of your case papers for filing in the
consumer court. There will be nominal fee for preparation of case
papers. Please inform us about your intention of filing a case in the
consumer court refering to the legal notice. You will not require a lawyer
as we give free guidance after making the case papers till the final orders
of the court. The judge in any consumer court cannot force you to hire a
lawyer.
OTHER USEFUL INFORMATION
1) We operate through the internet, e-mail, and cater to the consumers
across the world. So, it does not matter where you are located.
2) Please do not visit us without appointment and disturb us. We will not
meet you under any circumstances.
3) Consumer courts take about 1 to 2 years (or even more at times) to
settle the case. The consumer is expected to attend the court hearings at
least 4 to 5 times in a year.
5) We shall do our best to settle your grievance
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